Community Guidelines
ToyRelay works because neighbours trust each other. These are the expectations for everyone using the app.
Describe toys honestly
Photograph the actual item, note missing pieces, and be upfront about wear, stains, marks and missing instructions. Completeness tiers exist so buyers know exactly what they're getting.
List only safe, legal items
No recalled products, no items with broken or sharp parts, no counterfeits, and nothing outside the spirit of a children's marketplace. Clean items before handing them over.
Children's clothing is optional
Clothing categories are hidden by default and only appear for members who opt in. List children's clothing honestly: describe stains, wear, and true sizing. Swaps remain in-person meet-ups only.
Meet safely
Prefer Relay Points or busy public places for in-person handoffs. Bring another adult if you'd feel more comfortable, and never feel pressured to share your home address.
Show up
Reply to offers, keep agreed drop-off times, and let the other family know as early as you can if plans change. Repeated no-shows can lead to account limits.
Be kind
Harassment, discrimination and abusive messages aren't tolerated. Disagreements about a trade go through the dispute process, not the chat thread.
Reporting
Report a listing, message or member if something feels wrong. We review reports and may remove content or suspend accounts.